アメリカ求人情報
人材紹介・派遣会社:
QUICK USA, Inc
求人ID:
13541
職種:
Helpdesk Support - Japanese Bilingual
職種カテゴリ:
IT/Computer（IT/コンピューター）
業種：
Manufacturing（製造）
仕事内容：
仕事内容詳細：
A major automotive related IT company is seeking Bilingual Help Desk Technician.
【Essential Dutie】
• Respond promptly to customer inquiries
• Manage customer inquiries and maintain organized record in the ticketing system.
• Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.
• Manage customer accounts daily and ensure data accuracy.
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Follow up on customer interactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
etc.
応募資格：
【Qualifications】
Required Education and Experience:
• Bachelor’s degree in computer science, or related field
• Bilingual with Japanese-English
• 1-2 years’ experience in IT support or related field.
• Basic computer skills
• Microsoft Outlook/E-mail capability
• MS-Office Capability (Word, Excel and Power-point etc)
• Prior experience in troubleshooting technical issues
• Experience with server such as Linux and Windows is plus
• Having automotive R&D knowledge is plus
• Knowledge/hands-on experience on IT networking and scripting is plus
勤務地：
Michigan（MI: ミシガン）,
Farmington Hills
雇用形態：
Contract
雇用期間：
Part time
基本給与:
Hourly
19 - 22 ( USD )
19 - 22 ( USD )
ビザスポンサー：
YES
待遇・福利厚生：