アメリカ求人情報
人材紹介・派遣会社:
QUICK USA, Inc
求人ID:
13569
職種:
Application Support Engineer - Japanese Bilingual
職種カテゴリ:
IT/Computer（IT/コンピューター）
業種：
IT（IT（情報技術））
仕事内容：
仕事内容詳細：
The Bilingual Application Support Engineer is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.
【Essential Duties】
- Respond promptly to customer inquiries
- Manage customer inquiries and maintain organized record in the ticketing system.
- Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.
- Manage customer accounts daily and ensure data accuracy.
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Follow up on customer interactions
- Record details of inquiries, comments and complaints
etc.
応募資格：
【Qualifications】
Required Education and Experience:
- Bachelor’s degree in computer science, or related field
- Bilingual with Japanese-English
- 1-2 years’ experience in IT support or related field.
- Basic computer skills
- Microsoft Outlook/E-mail capability
- MS-Office Capability (Word, Excel and Power-point etc)
- Prior experience in troubleshooting technical issues
- Experience with server such as Linux and Windows is plus
- Having automotive R&D knowledge is plus
- Knowledge/hands-on experience on IT networking and scripting is plus
etc.
勤務地：
Other States in the U.S.（その他アメリカ）,
Farmington Hills
雇用形態：
Employee
Contract
Contract
雇用期間：
Full time
Part time
Part time
基本給与:
Hourly
20 - 25 ( USD )
20 - 25 ( USD )
ビザスポンサー：
YES
待遇・福利厚生：